How to Change or Remove Feedback on eBay (2024)

FAQs

Can eBay feedback be removed? ›

Yes. Buyers can revise Feedback they've left for sellers in the case of a mistake. Unlike Mutual Feedback Withdrawal, buyers will be able to change the actual comment itself, not just withdraw the rating. I received unfair Feedback.

When a buyer posts negative feedback accidentally, you can ask them to change it using the "Request Feedback Revision" page. If there is no response from the buyer, you can go to the "Report Feedback" page and explain the situation directly to eBay so they can handle the negative feedback removal.

You can only request a revision for feedback that is less than 30 days old. You can make 5 feedback revision requests per calendar year. For every 1,000 feedback ratings you receive during the year, you can make 5 additional feedback revision requests.

Go to Your Submitted Feedback. Select Remove next to the feedback you'd like to remove. Select a reason for the removal. Select Remove.

You will get removal of your eBay negative and bad feedback & review within 48-72 hours.

Ask a customer to remove their negative feedback on eBay

You can ask any buyer to revise or remove their negative feedback, but there's a catch. You can only request five revisions for every 1,000 pieces of feedback you receive in a year.

Comments can be removed for violating policy, but very few buyers think their comments actually violated policy. Sellers can get feedback removed if the seller can demonstrate that the buyer attempted to use a threat of negative feedback to obtain something the buyer was not entitled to.

After all, feedback is crucial to eBay businesses and positive comments are always useful in strengthening customer numbers. But a bad review, even one posted anonymously, could have an adverse impact on your sales.

Feedback Revision requests can be made by clicking the “Go to Feedback Forum” link on the “My eBay” page. Then select the “Request Feedback Revision” link in the right rail, choose the item in question and leave the revision details.

While eBay doesn't allow you to change feedback once it's been left, you can leave a follow-up comment with additional information.

Can you reply to negative feedback on eBay? ›

Here's how you can reply: From your Feedback profile - Opens in new window or tab page, find the feedback you'd like to reply to. Select Reply from the Action column. Enter your reply, then select Send.

As described by eBay, feedback revision is when a buyer can change their review or rating of a seller, provided that a request to do so has been sent to them. eBay allows buyers to change their rating because sellers can often resolve difficult situations with excellent customer service.

Judging from eBay's community forums, buyers leave positive feedback on between 20 and 30 percent of successful transactions, whereas unhappy buyers will leave feedback about 90 percent of the time!

There's no fee to revise a listing unless you add a special feature.

You can't change feedback you've left for a buyer, but you can ask a buyer to reconsider feedback they left for you. You can view all the feedback you've left or received in your feedback profile - opens in new window or tab. From there you can also respond to feedback.

The answer is simple: The best thing your business can do is directly (and politely) ask the customer to remove or update their feedback. Contact your unhappy customer and be personable. Use their first name and apologize as necessary.

No . But a buyer can revise a negative or a neutral left for a seller.

Once you've left feedback, you won't be able to edit or delete it. If you'd like to add extra information to your original feedback, you can leave a follow-up comment. If you'd like to change the negative or neutral feedback you've left, you can ask the seller for a feedback revision.

If you're replying to negative feedback, it's best to message the seller directly first. Buyers can edit their feedback, but sellers cannot. If there's a problem that can be resolved, the buyer can always change their feedback in the future.

Can you threaten to leave negative feedback on eBay? ›

Buyers aren't allowed to use threats of negative feedback or low detailed seller ratings to try to get something that wasn't part of the original listing. Sellers aren't allowed to demand positive feedback from buyers.

Seller can't leave negative feedback for buyer when:

Buyer requests a refund from seller and seller does not respond or agrees. If a buyer requests a refund from the seller and there is no reply from them within 5 days of the request, or they agree, the seller can't leave negative feedback for the buyer.

You can view your detailed seller ratings on your feedback profile page. You'll find stars next to the four different areas, with 1 star being the lowest rating and 5 stars being the highest.

Some eBay members choose not to leave feedback or forget to leave Feedback, even when the transaction has been hassle-free. The seller may well leave feedback in bulk once a week or once a month. It's important to remember that Feedback is optional and not something members are currently required to leave on the site.

Can anyone leave feedback? Only registered eBay members can leave feedback. If you bought an item as a guest, you won't be able to leave feedback about your experience.

Three effective feedback techniques that have a high success rate in practice include feedforward, DESC, and the what/why technique. Giving effective feedback is an essential skill for leaders.

Overview. An item that is still active on the eBay site may be changed by the seller. This is known as revising an item. When an item is revised, the seller can specify a new value for one or multiple elements of the item's definition or remove an element.

We may remove a Feedback comment that violates eBay policy, such as containing profanity or links, although the Feedback rating or any defects themselves aren't necessarily removed. On-time delivery appeals for transactions without tracking available to verify on-time order fulfilment or delivery.

Sellers aren't able to leave negative or neutral Feedback for buyers. That means sellers need other tools that will protect them against unfair treatment from buyers and bring those buyers to eBay's attention. You can block buyers with too many policy violations, unpaid items, or who aren't registered with PayPal.

Previously to this if a buyer left negative feedback on an item that offered Free Returns, the feedback could be removed. Now if the return is not opened by the buyer and closed out with a refund to the buyer by the seller, they will not remove the feedback.

Can a buyer leave negative feedback if I decline a return? ›

even after taking the item back and giving a refund. A buyer can leave a neg. for any reason they want.

Feedback Revision requests can be made by clicking the “Go to Feedback Forum” link on the “My eBay” page. Then select the “Request Feedback Revision” link in the right rail, choose the item in question and leave the revision details.

Once you've left Feedback, you won't be able to edit or delete it. If you'd like to add extra information to your original Feedback, you can leave a follow-up comment.

If something goes wrong and they receive negative feedback as a result, they may choose to explain what happened by responding to your comments or by requesting a feedback revision. Here are some reasons why a seller may dispute your feedback: The issue(s) that led to your feedback was beyond their control.

Here's how you can reply: From your feedback profile - opens in new window or tab page, find the feedback you'd like to reply to. Select Reply from the Action column. Enter your reply, then select Send.

Ask the customer to change the review

It's time to ask them to change the review. Don't ask about it publicly, and don't be too pushy. If the person liked your business after they gave it a second chance, they will be willing to do it themselves. If they don't change it, after all, it's okay.