Why did my negative feedback to seller get deleted? (2024)

FAQs

Why was my negative feedback removed from eBay? ›

In some cases where the feedback relates to something outside the seller's control, such as a shipment delayed by a declared weather emergency, eBay may remove the feedback. There are other instances where feedback can be removed, such as if the account was hijacked and used to sell scam listings.

eBay is pretty quick to investigate reports and will remove any feedback which violates its policies. However, sometimes it will remove a comment, but retain a negative rating.

Sellers cannot leave negative or neutral feedback for buyers FOR ANY REASON. Doesn't matter if the buyer doesn't pay.

If you believe feedback you received from a buyer isn't accurate or fair, you can try to resolve the situation by replying to the feedback or by requesting a feedback revision.

Automatically removed

We automatically remove defects, adjust your late shipment rate, and remove feedback when: The buyer didn't pay for an order and you canceled it using Buyer hasn't paid as the reason. The defect, feedback, or late shipment was the direct result of an eBay site issue or program error.

What happens if I leave negative feedback? Negative feedback becomes a permanent part of a seller's record, and can harm their reputation and their business. If possible, you should try to work with the seller to resolve any transaction issues before you leave negative feedback.

The negative feedbacks are never removed, they age off the feedback % after 12 months.

Buyers aren't allowed to use threats of negative feedback or low detailed seller ratings to try to get something that wasn't part of the original listing. Sellers aren't allowed to demand positive feedback from buyers.

If the sellers win the case, can the buyer then leave negative feedback? If the eBay system is working correctly, buyers/sellers are blocked from leaving feedback after a case is closed.

You can find all of the feedback you've left for sellers in your Feedback profile - opens in new window or tab. Once you've left feedback, you won't be able to edit or delete it, unless you ask the seller to send you a feedback revision request.

Can you remove seller feedback? ›

Third-party seller feedback once added cannot be edited. It can only be removed. Once you've removed feedback for a third-party seller, you can't post new feedback for that transaction.

Buyers are allowed to leave feedback on cancelled orders. Buyers are allowed to leave feedback that is not true. Buyers should not leave feedback for the wrong order, but they often do anyway.

From either eBay's “Feedback Forum” page or from your account's “Feedback Profile,” click on “Request Feedback Revision.” Once there, select the instance of feedback you want removed or changed, add any note you'd like to include to the customer regarding why you are making the request and click “Send.” The customer ...

If it were a customer's error, eBay may even remove the negative feedback automatically. If you feel like you've gotten an unfair negative review, it's best to contact eBay as soon as possible and explain (preferably with documentation) that you fulfilled all your responsibilities as an eBay seller.

In that scenario the answer is yes. However, since he threatened you with Negative FB you can contact eBay and have it removed because that is a policy violation.

eBay has just released a new update for the app, so if you have the latest version, feedback should be displaying properly again now. We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.

Sellers are not allowed to leave a negative feedback rating or a positive rating with a negative comment. The buyer gets a defect for having an unpaid strike. Sellers can block buyers who get 2 or more strikes.

Yes he can leave feedback. The only time a a buyer cannot leave feedback is if they don't pay.