Buyers rate sellers on service, pricing, customer service, product description accuracy, and product quality. Sellers rate buyers on payment speed and overall transaction satisfaction. Accurate feedback allows users to decide which accounts they want to do business with.
The eBay feedback feature allows users to leave feedback for multiple items at once or choose individual items one at a time. Some feedback ratings can be edited after submitting.
Here's how to leave feedback for buyers and sellers on eBay:
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How to leave feedback on eBay for buyers
1. You can get to the buyer feedback from from My eBay or from the Sellers Hub. Navigate to one of these sections to begin.
2. Choose an item from recent orders and click "Leave Feedback."
3. Select the appropriate rating and add comments about your transaction. Click "Leave Feedback" to save and submit your feedback. Feedback left for buyers cannot be changed once submitted.
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How to leave feedback on eBay for sellers
1. Go to "Purchase history."
2. Click the "Leave Feedback" button next to the item you would like to rate the service you received.
3. Add your rating for the categories displayed and any comments you might have for the seller. Click "Leave Feedback" at the bottom of the form to save. Feedback can be changed or updated later if needed, though you'll need to contact the seller.
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Tips for eBay buyers and sellers
Buyers and sellers can dispute feedback ratings if they believe they have been given poor ratings unfairly.
Disputing a rating requires users to complete a dispute form to detail the reasons they believe the rating was unfair or inaccurate.eBay recommends buyers wait until items have been received before leaving feedback for a transaction. Sellers are encouraged to leave feedback as soon as they receive payment.
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Related coverage fromHow To Do Everything: Tech:
How to send an invoice on eBay to remind your customers to pay you
How to cancel a 'Best Offer' on eBay if your reason meets the site's requirements
How to track an eBay order if the seller has provided tracking information, or contact the seller for updates
How to print a shipping label on eBay, to send out items you've sold by mail or another shipment service
