Card surcharges: Is this finally the end? (2024)

  • Published

Card surcharges: Is this finally the end? (1)

By Kevin Peachey

Personal finance reporter

Charging extra to anyone using a credit or debit card will be banned in the UK from Saturday, 13 January.

This will mean an end to the extra cost added on at the end of the process of buying something online, such as a flight ticket, or being hit with a surcharge when using a card in a small shop.

However, the change may mean a rise in prices and there are questions over how it will be policed.

When were we most likely to be charged?

The travel industry prompted the most anger from customers for adding on card surcharges to the headline price, according to James Daley, founder of Fairer Finance.

Mr Daley was instrumental in an official super-complaint about excessive card charges in 2011 when at consumer association Which?. He says that, back then, a family of four could be hit with a surcharge of £48 simply for paying for a return flight on a credit or debit card.

This far outweighed the cost of processing the payment, just a few pence in the case of debit cards.

Take-away food apps, ticket booking sites and even government departments have all demanded extra for paying by card.

In 2012, businesses were told these surcharges could only reflect the extra costs they faced for processing these payments. This led to some grey areas, was poorly policed and, at times, ignored.

Now, the new ban covers card surcharges of any amount.

Will this mean higher prices?

Probably. Businesses still face the cost of accepting cards, although it is cheaper than it used to be.

As a result they may add this cost into their headline price.

Campaigners such as Mr Daley argue that this will still be much better for customers. It will make it easier to compare total prices when looking for the cheapest deal.

Does this cover all types of surcharge?

No. Extra fees that have nothing to do with the way you pay can still be charged. So, for example, a cinema or theatre can still charge a booking fee and an airline can charge for choosing a seat.

There has already been criticism of a new "service charge" on all orders made with takeaway food app (and FTSE 100 company) Just Eat.

This charge of 50p is the same amount as the card payment surcharge that it has withdrawn.

Image source, fergusburnett.com

Money experts say it is wrong to rebrand credit card fees as a service charge. Just Eat said it had already been considering changes to its charges but that "the change to legislation did play a part in prompting the review".

Can businesses refuse to accept cards?

Any business is within its rights to refuse a method of payment. The question is whether this will affect their custom by doing so, especially as the use of non-cash payments is growing fast.

Some pubs and small shops already say they will only accept a card when the customer spends more than £5 or £10, and they can continue to do so.

One major organisation that will no longer accept credit card payments after 13 January is HM Revenue and Customs (HMRC).

The UK's tax authority says there were 454,000 cases of people in the self-assessment system settling their tax bill by credit card in 2016-17.

It has been charging up to 0.6% for payment by credit card, and says it would be unfair to expect other taxpayers to pick up the cost.

  • Self-assessment: concern over fewer ways to pay tax

Image source, Getty Images

Who makes sure businesses keep to the rules?

Trading standards officers are supposed to police the system, and consumer groups have called on them to ensure businesses do not find a way around it.

However, the organisation that represents trading standards officers says that these departments, based in local authorities, have seen their numbers and funding cut in recent years.

As a result, checking up on card surcharges is "unlikely to be a priority" for local trading standards teams, it says.

This is a European rule. What happens after Brexit?

The UK rules are an extension of European rules under the second Payment Services Directive, to be precise.

Having been written into UK law, they will continue after the UK leaves the EU in 2019.

More on this story

  • Just Eat criticised over service charge

    • Published

      9 January 2018

  • Credit and debit card surcharges banned

    • Published

      19 July 2017

  • Concern over fewer ways to pay tax

    • Published

      5 January 2018

Card surcharges: Is this finally the end? (2024)

FAQs

What is the new law for credit card fees? ›

Under the new regulations, credit card issuers, including Bank of America, Capital One, Citibank and JPMorgan Chase, cannot charge more than $8 for a late payment unless they can explicitly point to data showing they must impose higher fees to make up for losses.

Is it legal to charge a 3% credit card fee? ›

Do Not Surcharge More Than the Cost of Your Processing Fee. This rule stipulates that you cannot use surcharging as a means to make a profit. In general, a surcharge cannot exceed 3% in the U.S.

What is the new state law changing credit card surcharge policy taking effect Sunday? ›

A new law took effect in New York this past weekend, requiring businesses to inform customers about credit card surcharges that will cost them more money at the register. Starting Sunday, businesses must post the total cost of goods or services with a credit card, including surcharges, before customers checkout.

What states can you not surcharge a credit card surcharge? ›

They are a result of non-qualified transactions of different communications methods.: Connecticut, Massachusetts, and Puerto Rico. Everywhere else, you can choose to add a surcharge fee, but you'll need to closely follow state laws and the rules set forth by card brands.

Can companies still charge credit card fees? ›

Businesses cannot impose any surcharge for using the following methods of payment: consumer credit cards, debit cards or charge cards.

Is it legal for a company to charge a fee to use a credit card? ›

The answer is: yes, if your business operates in states where it is legal to do so. As of the time of publishing this, the practice of imposing additional fees on credit card transactions (i.e., credit card surcharges) is prohibited in only three U.S. locations: Connecticut, Massachusetts, and Puerto Rico.

Can merchants charge 2% extra on credit card payments? ›

Credit card surcharging

This practice is legal in all but four states — Connecticut, Maine, Massachusetts and Oklahoma — additionally, Colorado caps the surcharge fee at 2%. It is also important to note that surcharging is not allowed for debit cards, even when they are run as a credit transaction.

Can I pass on credit card fees to customers? ›

But passing on credit card fees to customers is legal in the majority of the U.S. Whether or not a merchant can charge them boils down to local laws and the parameters provided by payment processing networks. Being familiar with the restrictions in your area is important to ensure you aren't overcharged.

How to avoid card surcharge? ›

The easiest way to avoid any card surcharges is to pay for everything using cash. If you're not a fan of carrying around cash, you can choose to only buy from businesses that don't charge you to pay by card.

What is the new credit card law in 2024? ›

Consumer Financial Protection Bureau Releases Final Rule on Credit Card Late Fees, with Overdraft Fees on Deck. On March 5, 2024, the Consumer Financial Protection Bureau (Bureau) announced the final rule governing late fees for consumer credit card payments, likely cutting the average fee from $32 to just $8.

Why do credit card surcharges exist? ›

Every customer credit or debit card transaction costs your business money, as each purchase made by your customers via an EFTPOS terminal incur different fees from your bank/payment processors. To help cover these costs, many businesses opt to pass these expenses onto their customers with a credit card surcharge.

What states are restricted for surcharging? ›

What laws exist that may relate to surcharging? Currently, 10 U.S. states have surcharging restrictions including California, Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma and Texas. Please consult with legal counsel to determine whether your practices comply with relevant state law.

Is it legal for a store to charge a debit card fee? ›

Because debit card surcharging is illegal for the most part, you may be wondering, “How can I offset costs in another way?” There are a couple of tried and tested ways for merchants to offset the cost of transaction processing fees outside of implementing surcharging.

What is the difference between a convenience fee and a surcharge? ›

A surcharge is not a convenience fee. A convenience fee is levied by a merchant for offering customers the privilege of paying with an alternative non-standard payment method. Merchants can process convenience fees in all 50 states. A surcharge is levied by a merchant for customer purchases made with a credit card.

How do I notify customers of credit card surcharges? ›

Businesses should clearly and conspicuously notify customers of any credit card surcharges both at the point of entry and at the point of sale. This means having signs or notices in visible locations that inform customers about the surcharge.

What is the new rule for credit card? ›

Among several changes, the new RBI rules stipulate that at least once, the cardholder will be provided option to choose any date as the starting or closing date of the billing cycle. Instructions relating to credit cards will apply to all credit card issuing banks and non-banking financial companies (NFBCs).

What is the new credit card law? ›

The CCCA is a pro-competition bill that finally addresses the failings of the U.S. credit card industry. The Visa and Mastercard duopoly have created a system that allows them to set swipe fee rates and lock out competitors through exclusivity contracts with large banks.

Is it legal for stores to have a minimum credit card charge? ›

It's illegal for a merchant to impose a minimum purchase amount for debit card purchases. It also states that if the merchant chooses to impose a $10 minimum purchase requirement for credit card purchases, then it must do it for all credit card companies.

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