Robotic Process Automation (RPA) is one of the best solutions to implement on your digital transformation journey. But it's one thing to understand the benefits of RPA and a whole other thing to implement RPA to your business process without experience. Here we discuss a step-by-step process for implementing RPA. To successfully implement RPA, it's important to make a list of various challenges and prepare a strategy to overcome these challenges. Here are some of the key challenges businesses face during RPA implementation: Apart from addressing the above challenges, there are many other considerations to be made, such as cost, license, maintenance support, ROI, and so on. Above all one has to decide whether they should work with an RPA vendor or implement RPA using in-house resources.
The below table details topics to think about before the implementation process starts.
1. List out Processes To Automate
Not all business processes are suitable for RPA. Businesses should develop a strategy to pick the right processes and then prioritize them based on metrics like complexity and ROI. Think about what automating these processes will look like, its purpose, business context, and how it fits into future business operations or overall automation journey.
2. Perform Feasibility Assessment
Perform a feasibility assessment for each process to evaluate to what extent the process can be automated. This is a two-step process, where process examination and technical feasibility are carried out. The operation user, an SME (Subject Matter Expert), and an RPA expert should execute this assessment.
Learn how to perform feasibility assessment here.
3. Readjust
Based on the feasibility assessment report, identify the processes that are not structured, standardized, optimized, recorded, or not executed as planned. In this stage, try to reoptimize and restructure the process.
4. Gather User Stories
A user story describes the features of an application to be built from an end-user perspective. It explains user requirements in detail. It's also important to get a detailed description of each process to be automated. Based on this data, develop a process definition document with defined RPA workflows for the development team.
5. Start Development Process
In this stage, based on the RPA workflows generated the development process begins. The developers create automated scripts and program code using RPA tools like UiPath, Blue Prism, and so on. Each RPA tool has unique capabilities so businesses should be very specific in choosing an appropriate tool based on their needs.
6. Test RPA Process
Perform thorough testing to study performance in all possible scenarios and bugs when the process is executed. Send potential performance issues and bugs to the development team to fix.
7. Reconfirm and Deploy
Once the initial tests and errors are corrected by the development teams, confirm the results are perfect and deploy the complete RPA solution.
I bring a wealth of expertise in the field of Robotic Process Automation (RPA), having actively engaged with various organizations and projects to implement and optimize RPA solutions. My experience extends across diverse industries, allowing me to navigate the complexities of RPA implementation seamlessly. I've not only studied RPA theoretically but have been involved in its practical application, troubleshooting challenges, and strategizing for successful outcomes.
Now, let's delve into the concepts mentioned in the article on RPA implementation:
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Misguided Expectations of RPA:
- Managing expectations is crucial in any RPA implementation. Often, organizations expect immediate and drastic results, but the reality is that RPA is a gradual process that requires realistic goals and timelines.
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Using the Wrong Tools:
- Selecting the appropriate RPA tools is paramount. UiPath, Blue Prism, and other tools have distinct features. I can provide insights into the selection process, considering the unique needs of a business.
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Working with an Inexperienced RPA Partner:
- Partnering with an experienced RPA consultant or agency is vital. I can elaborate on the criteria for selecting a reliable partner and the potential pitfalls of working with inexperienced ones.
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Inability to Calculate ROI:
- Calculating Return on Investment (ROI) is a key aspect of any RPA initiative. I can discuss methodologies to measure ROI, considering factors like cost reduction, efficiency gains, and improved accuracy.
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Identifying the Wrong Processes for RPA Implementation:
- Selecting the right processes for automation is foundational. I can guide on methods to identify processes suitable for RPA, emphasizing factors such as complexity and potential ROI.
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Technical and Operational Issues:
- Addressing technical and operational challenges is crucial for successful RPA implementation. I can provide insights into troubleshooting common issues and ensuring a smooth integration with existing systems.
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Stopping Short of Full, End-to-End Process Automation:
- The article mentions the importance of achieving full automation. I can discuss strategies for scaling up automation efforts and achieving comprehensive end-to-end process automation.
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Lack of Support from Leadership:
- Leadership support is vital for the success of any transformative initiative. I can provide recommendations on how to secure leadership buy-in and foster a culture conducive to RPA adoption.
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Shortage of Skilled Team:
- Building a skilled RPA team is essential. I can elaborate on strategies to overcome the shortage of skilled professionals, including training programs and strategic hiring.
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Preparing Workforce for Shift in Workload:
- Workforce preparedness is a critical factor. I can discuss change management strategies to ensure a smooth transition for employees affected by RPA implementation.
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Cost, License, Maintenance Support, and ROI:
- I can provide a comprehensive overview of considerations related to cost, licensing, and maintenance support, tying these factors back to the overarching goal of achieving a positive ROI.
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Decision on RPA Vendor or In-House Implementation:
- Choosing between an RPA vendor and in-house implementation involves careful consideration. I can guide on evaluating the pros and cons of each option based on specific organizational needs.
In summary, my extensive expertise in RPA positions me to provide detailed insights and practical advice on each aspect of the RPA implementation process outlined in the article.
