How do you deal with difficult people in a presentation?
- Build Empathy Ahead of Time. ...
- Know Your Subject Inside and Out. ...
- Keep the Focus on the Presentation. ...
- Assert and Reassert. ...
- Take Control of Q and As. ...
- Don't Take It Personally -- Even if It Is Personal.
resolution of a problem or challenge • Look for a win/win so that everyone feels they have contributed • Communicate respect to everyone at all times • Use a positive tone even if others are going negative • If conflict persists, take the issue offline and talk about it after the meeting • Zero tolerance for personal ...
- Prepare for the Silence. If you know you'll be using a lot of audience participation throughout your presentation, you'll want to prepare the audience for this. ...
- Bring Kindling. ...
- Make the Silence Funny. ...
- Use Small Group Discussion.
HOW DID YOU HANDLE A DIFFICULT SITUATION ... - YouTube
Acknowledge the question positively. Explain that you don't know the answer in a clear and concise manner. Tell them you will find out for them. Clarify how you will get back to them.
What should you do if you can't provide an answer to an audience member's question? Offer to look into the question and follow up with the audience member. How can you project confidence when delivering a presentation? Take care with your appearance even if the audience can't see you.
- Address the questions and not the person.
- Acknowledge the good questions.
- Understand each question and comment before responding.
- Listen carefully to each question and then respond to it.
- Practice the ability to answer the questions and follow up on it.
Asking the person to give their solution, rather than focusing on the problem or what won't work. Asking the group, “Does anyone feel as strongly about the issue?” • Keeping them busy taking notes or writing on the whiteboard. Offering to discuss their concerns off line.
- Treat It Like an In-Person Meeting.
- Consider the Place and Time.
- Engage a Witness.
- Encourage Two-Way Communication.
- Be Aware of the Humanity Behind the Screen.
- Stick to the agenda and follow it in order. ...
- Hold the agenda in your hand. ...
- Allow one speaker at a time. ...
- Ensure everyone is heard. ...
- Give each person the spotlight, even if it is only briefly. ...
- Focus on solutions to problems. ...
- Thwart attempts to hijack or derail the meeting. ...
- Ask tough questions.
What is the best technique for dealing with troublesome team members?
- Step 1: Label it. The key to solving problems before they get out of hand is to label it early on. ...
- Step 2: Start tracking. ...
- Step 3: Identify patterns. ...
- Step 4: Plan solutions. ...
- Step 5: Communicate expectations. ...
- Step 6: Monitor progress.
- Consider an instance in which you experienced a specific challenge with a coworker. ...
- Speak objectively while explaining the premise of the situation. ...
- Reflect on the experience and take ownership of your own actions.

- Understand what makes difficult people tick and how best to handle them.
- Learn ways to confidently stand up to others and resist the urge to attack back.
- Develop strategies to calmly navigate emotionally-charged situations.
- Describe a scene or a character.
- Tell a story.
- Share a personal experience.
- Relate to a recent event.
- Piggyback on a previous speaker's remark or theme.
- Point out something important about the audience or the current setting.
- Practice. Naturally, you'll want to rehearse your presentation multiple times. ...
- Transform Nervous Energy Into Enthusiasm. ...
- Attend Other Speeches. ...
- Arrive Early. ...
- Adjust to Your Surroundings. ...
- Meet and Greet. ...
- Use Positive Visualization. ...
- Take Deep Breaths.
- Too much text or information in slides. ...
- Reading the presentation slides. ...
- 'Death by PowerPoint' ...
- Not speaking clearly. ...
- Not making eye contact. ...
- Not dressing appropriately. ...
- Insufficient knowledge of presentation topic. ...
- No clear call to action.
Use respectful language when describing a difficult customer. Choose words that demonstrate you understood why the customer felt upset or frustrated and that reflect your positive attitude. Provide a direct answer. Ensure you actually answer the question the interviewer asks you.
Example: “I was working as a project manager on an IT project, and one technician was constantly late finishing tasks. When I approached him about it, he reacted defensively. I kept calm and acknowledged that the deadlines were challenging and asked how I could assist him in improving his performance.
Some examples of situations you can discuss include: A time when you dealt with a lot of customer complaints and how you rectified the issue. A time when you had to work long hours to meet a deadline. A time when you had to deal with a difficult colleague when working on a project.
- Use Lots of Kindness. Look, I get it. ...
- Be Compassionate. Ever heard that saying about dealing with your own problems? ...
- Find Something in Common. ...
- Stay Calm. ...
- Share Your Side. ...
- Treat with Respect. ...
- Ignore Them. ...
- Control What You Can.
Which of the following are types of difficult people?
- The Know-it-All. This is someone who feels sure that they know more than you, everyone else on the team – and likely every other team, for that matter. ...
- The Interrupter. ...
- The Ignorer. ...
- The Bore. ...
- The Work Martyr. ...
- The Whiner. ...
- The Negativity Spreader. ...
- The Rainmaker.
- Acknowledge and identify the problem. ...
- Find the positives. ...
- Ask for the employee's feedback. ...
- Create an action plan and document it. ...
- Follow up consistently.
- Step 1: Label it. The key to solving problems before they get out of hand is to label it early on. ...
- Step 2: Start tracking. ...
- Step 3: Identify patterns. ...
- Step 4: Plan solutions. ...
- Step 5: Communicate expectations. ...
- Step 6: Monitor progress.
- Consider an instance in which you experienced a specific challenge with a coworker. ...
- Speak objectively while explaining the premise of the situation. ...
- Reflect on the experience and take ownership of your own actions.
- Focus on the “what” and not the “how.” More dominant personality types are task-driven people – they want outcomes and don't really care about how to get there. ...
- Cut the chit-chat. ...
- Give them ownership. ...
- Fill the gaps. ...
- Don't take it personally.