How do I escalate a complaint with RyanAir? (2024)

How do I escalate a complaint with Ryanair?


The quickest way to submit your query/complaint and getting it dealt with by our customer service team is to fill in the online Query/Complaint form. This form will help us direct your specific issue to the right person and we will respond to you within 10 working days.

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Is it worth complaining to Ryanair?

If your flight is delayed and if you think you are eligible for a compensation, don't lose your time writing a complaint letter to Ryanair (except if you want to vent your frustration; in that case use this form). Let professionals do it for you. They have better chances of success and will handle everything for you.

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How do I get compensation from Ryanair?

Customers who wish to submit expenses for travel/transport/or refreshments or a compensation claim following a flight cancellation or delay over 3 hours on arrival can click below to access the EU261 claim form. We aim to process your claim within 10 days.

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How do I contact Ryanair about a complaint?

Alternatively, you can email We will reply to you within 3 – 5 business days.

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How do you escalate a complaint?

How to escalate a customer complaint
  1. Complain without delay, preferably in person. When it comes to customer service, there's no time like the present. ...
  2. Research their complaints process. ...
  3. Give them a call. ...
  4. Leave a review. ...
  5. Take to social media. ...
  6. Consider escalating internally. ...
  7. Get the law on your side.

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How long does it take to get compensation from Ryanair?

Applying for Compensation

We aim to process your claim within 10 days.

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Does Ryanair have good customer service?

Ryanair reported a strong 89% CSAT rating in January, as we welcomed over 11.8m guests. Our inflight experience and crew are popular with customers, with both scoring over 90% satisfaction.

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Do Ryanair ever give refunds?

Once a Ryanair flight is operational, and does not have a delay exceeding 5 hours, then it is not possible to get a refund. All Ryanair flights are changeable but they cannot be cancelled.

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Do Ryanair give full refunds?

Ryanair tickets are generally non-refundable. If your flight operated and you didn't travel, you're not entitled to a refund.

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What is the best way to complain to an airline?

It's often best to email or write to the airline's consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline's website for this purpose.

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How long does Ryanair have to respond to a complaint?

2 Passengers must submit claims directly to us and allow us 14 days or such time as prescribed by applicable law (whichever is the lesser) to respond directly to them before engaging third parties to claim on their behalf.

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Will Ryanair give me my money back?

Once a Ryanair flight is operational, and does not have a delay exceeding 5 hours, then it is not possible to get a refund. All Ryanair flights are changeable but they cannot be cancelled.

How do I escalate a complaint with RyanAir? (2024)
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