Welcome to Macmillan Education Customer Support (2024)

Welcome to Macmillan Education Customer Support (2024)

FAQs

What is the phone number for Macmillan Learning customer service? ›

Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST.

Is macmillan learning legit? ›

Macmillan Learning is the only publisher to offer officially brand new textbooks with valid, authorized digital access codes for online study tools, like Launchpad, as part of our rental program.

How do I activate my Macmillan access code? ›

How do I activate my access code as an existing user? If you already have a Macmillan Education account, go to the home page (www.macmillaneducationeverywhere.com)(opens in a new tab). Enter your existing username and password and click “Log in”. Click “Activate Code' and enter your access code.

How do I change my email on Macmillan Learning? ›

To edit the e-mail address where you receive communications from Macmillan Learning, click on the Edit link next to your e-mail address. To opt in or out of e-mail communications, click the checkbox next to E-mail Preferences. When you are finished making changes, click the Save button at the bottom right.

Can Macmillan Learning detect cheating? ›

We may also use analytics for course integrity purposes, such as to identify individuals that may be cheating.

How do I contact Macmillan by email? ›

If you don't want to hear from us, or change your mind about how we contact you, email contact@macmillan.org.uk or call 0300 1000 200.

Who owns Macmillan? ›

21st century. Pearson acquired the Macmillan name in America in 1998, following its purchase of the Simon & Schuster educational and professional group (which included various Macmillan Inc. properties and trademarks). Holtzbrinck purchased it from them in 2001.

Who is the owner of Macmillan? ›

As a part of Holtzbrinck Publishing Group, a large family-owned media company headquartered in Stuttgart, Germany, we are firmly committed to our employees, authors, and core values — that are not just learned, they are lived.

Can I get a refund on Achieve Macmillan Learning? ›

Macmillan Learning Support

If you purchased access to a digital product (e.g. Achieve), you can receive a full refund within two weeks of purchase if you have not accessed (viewed or printed) or submitted more than 20% of the content or assignments.

What is your access code? ›

An access code is a series of numbers and/or letters that allow access to a particular system. An access code may be a password, although passwords are generally used in conjunction with usernames.

What is the activate code? ›

Activation code refers to a code used for user authentication. An activation code can be included with the software or sent to the user's email address or device.

How do I login to Macmillan Education? ›

Sign In. Check your email (and spam folder) for your original welcome email. Your user name is your email address. Forgot?

Does Macmillan Learning have an app? ›

The app overall is pretty good. It lets has highlight, bookmark, voice memo, search bar and even has book number pages.

How do I delete my Macmillan account? ›

You can delete your Community account at any time. Please contact the Community Team letting us know you'd like to close your account by emailing the team on community@macmillan.org.uk. You will need to email the team from the email address you've used to create your account.

Where is Macmillan Publishers located in the US? ›

New York City

How do I cancel my Macmillan subscription? ›

You may choose not to renew your monthly subscription in two ways: (i) by emailing us at fundraising@macmillan.org.uk at least 3 working days before your current subscription is due to expire, making it clear you wish to cancel your subscription, or (ii) by creating an account (using the link in the confirmation email ...

How do I get a refund from Macmillan? ›

You can only return your unused physical purchased item(s) for a refund of the purchase price we received (excluding shipping fees) if we receive your refund request via your Macmillan My Account Page within 21 calendar days of your purchase and we receive your returned product within 30 calendar days of purchase in ...

Are Macmillan services free? ›

Macmillan information and support centres support people affected by cancer. They are free to use and we have centres across the UK. Macmillan nurses are specialist cancer nurses who can help you to understand your cancer diagnosis and treatment options, and support you though your cancer experience.

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