If you're having difficulty paying a bill, don't ignore it.
Talk to your phone provider as soon as possible. They might be able to help.
Ask about:
- moving to a cheaper package;
- paying the debt over time;
- reducing the monthly payments to an affordable rate;
- waiving part of the debt if you pay the remainder within a certain time;
- changing the payment date or switching to direct debit;
- selling old mobile handsets for recycling;
- details of debt advice agencies.
Your provider is not obliged to offer you any of these things, but if you explain your situation they may be willing to look at options with you.
See also...
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Making a complaint and using ADR schemes
You can use this page to see which ADR scheme your provider belongs to.
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Automatic compensation: What you need to know
28 March 2024
Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.
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General advice on roaming charges when you use your mobile phone abroad, and the protections that remain in place.
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Social tariffs: Cheaper broadband and phone packages
Social tariffs can provide a safety net for customers who might be struggling to afford their broadband or phone services.
