GENERAL INFORMATION
AT&T Brand Shop offers several different shipping options to our customers. Weoffer domestic ground shipping starting at $6.99 fixed rate (excludes certainstates, AK, HI).
We offer several expedited shipping options. Simply select your preferredshipping method and we will take care of the rest.
SHIPPING TIMELINES AND METHODS
Processing and Shipping occurs Monday through Friday, excluding nationallyrecognized holidays. No shipping occurs on Saturday or Sunday. We do not offerSaturday or Sunday delivery.
The delivery date of your order is subject to (i) when your order leaves ourdistribution center; (ii) the delivery location address; (iii) the shippingmethod selected; and (iv) in stock status.
Please see table below for estimated shipping times. Please note this issubject to change based on order volume.
| Shipping Method | Processing Time | Delivery Time |
| UPS ground | Ships 3-5 business days from the time order is placed. | 3-5 business days following processing |
| UPS 3 day | Ships same day if placed before 11am CST, ships by end of followingbusiness day if placed after 11am CST | By end of third day following pickup from warehouse |
| UPS 2 day | Ships same day if placed before 11am CST, ships by end of followingbusiness day if placed after 11am CST | By end of second day following pickup from warehouse |
| UPS 1 day * | Ships same day if placed before 11am CST, ships by end of followingbusiness day if placed after 11am CST | By end of following day following pickup from warehouse |
- Processing & Delivery time does not include weekends or holidays.
- Not all areas are available for UPS 1 day shipping
- Shipments coming from Frisco, TX
APO/FPO SHIPPING
Orders are shipped via UPS (excluding APO's and FPO's, which are shipped viathe USPS - United States Postal Service). All orders being shipped to APO's,FPO's, or Rural Routes cannot be shipped with any service other than 4 to 5days or ground delivery. All orders shipped with UPS will be assigned atracking number and can be easily tracked online UPS. APO's and FPO's will beshipped through the United States Postal Service (USPS) Certified mail, withsigned return receipt. UPS cannot deliver to a post office box.
Please note that through UPS we are currently unable to accept a Post Office box as a shipping destination.
EXPEDITED SHIPPING
Orders must be placed by 11 AM Central Standard Time (CST) in order to beginthe processing timeline for the current business day. PLEASE NOTE: We do notoffer Saturday delivery.
Shipping costs are calculated during the checkout process by selecting yourshipping method of choice. Orders are shipped via UPS.
ORDER TRACKING
Tracking is available for every package that we ship with UPS (Online trackingis available at UPS Tracking.) APO & FPO packages are sent via the UnitedStates Postal Service (USPS) via Standard Mail/Parcel Post mail service. Theexpected delivery date of the parcel is between 30 and 45 days from the dateof mailing. No expedited services available and tracking is not currentlyavailable for APO & FPO parcels. You will receive an order confirmationthrough the email address provided at checkout. You will also receive shippingconfirmation by e-mail at the time of the shipment. The shipping confirmationwill contain your tracking number and a list of the items included in yourshipment. You can track the status and delivery of your package with the easeof online tracking. If you need help tracking your package, please contact usatcservice@brandshop.att-mail.com.
Shipping to multiple addresses for a single order is not available at thistime.
INTERNATIONAL SHIPPING
We currently offer shipping to the United States including Hawaii and Alaska,Puerto Rico, and the US Virgin Islands. We do not currently offerinternational shipping.
FAQs
Email, chat, SMS, and phone calls are effective channels for delivering status updates. Proactive support is important in keeping customers informed about delivery statuses. Best practices include personalizing communication and providing comprehensive information.
What does shipping info consist of? ›
Pertinent information on a shipping label includes postal code, country, tracking number, weight, destination address, return address, shipping method (expedited, standard, etc.), and more.
What company does AT&T use to ship phones? ›
Orders are shipped via UPS.
How long does AT&T take to ship phones? ›
Total shipping time from receipt of a Completed Order is 3 to 7 business days for shipment via standard and 1 to 3 business days for shipment via expedited shipping service.
What is a good sentence for shipment? ›
Examples of shipment in a Sentence
We sent out another shipment of books. My order was delivered in two shipments. This box is ready for shipment.
What is a sample sentence for shipping? ›
Examples of shipping in a Sentence
The fruit was ready for shipping. They protected our shipping from submarines during wartime.
What is the shipping description? ›
Shipping description means the information required to describe a hazardous material on a shipping paper including the basic description and the additional information prescribed in §172.202 and §172.203 of this subchapter.
What is a product shipping description? ›
A shipment description is a detailed description of the package and its contents, including the type of package, the weight and size of the package, the destination of the shipment, the shipment's value, any special instructions for the package, and a detailed description of the items inside the package (including the ...
Does FedEx use AT&T? ›
Customers will find free Wi-Fi service provided through AT&T at select FedEx Office® locations throughout the U.S. These hotspots will help busy mobile professionals and small businesses connect to the internet from a location convenient for working on the go and offers access to printing and shipping services.
Does AT&T ship on Sunday? ›
No holiday or Sunday processing or delivery.
Shipping a single cell phone with UPS Ground typically starts at around $10 and takes approximately 5 business days for delivery. By opting for UPS, you can benefit from their reliable services and comprehensive tracking system to ensure the safe and timely delivery of your cell phone.
Why is AT&T taking so long to ship my phone? ›
We want to inform you that, a standard delivery takes around 2 to 5 business days for the phone to shipped/ sometimes reach the destination. However, there may be some delays due to high demand, inventory availability, or other factors.
How do I track my AT&T phone shipment? ›
You can sign in to the myAT&T app to check your order. You'll get a confirmation email when your order ships. Preordered devices ship on a first-come, first-serve basis.
Why is my AT&T order still in progress? ›
Usually, if your order is in progress, it means a lot of possible circ*mstances may be going on. It may be that the device is out of stock and they are awaiting a new inventory, or your porting process is not completed yet.
How do you explain shipping to someone? ›
Shipping (derived from the word relationship) is the desire by followers of a fandom for two or more people, either real-life people or fictional characters (in film, literature, television series, etc.), to be in a romantic or sexual relationship.
How do you explain shipping costs to customers? ›
Be transparent with your shipping costs
Though leaving them out at the beginning may make your product offer more attractive, in the end, it will cost you potential customers for good. Be upfront, break down your total costs clearly so that people know what to expect, and have no awful surprises at the checkout.
