Good day,@ClaudelleF.
See Also
Pending Transactions: What to Know | Capital OneThe clock is ticking: Here's how long you have to dispute a credit card chargeHow Long Do You Have to Dispute a Credit Card Charge? - ExperianWhat Is a Pending Transaction? - ExperianWe are disappointed to hear that.
We need your aid with a chargeback form and our personnel.
If the money was an outstanding authorisation rather than a card transaction, it will slip off the system and be reversed back into your account.
There will be no SMS informing you that the funds have been reversed back into your account.
Should you consider reversing the money? Please provide your email address so that we may forward the dispute form to you.
We are eagerly awaiting your response.
Regards,
Team Standard Bank
